Terms

of Service


To book a product or service on our part you need to register for a customer account. The registration is completely free and does not obligate you to anything. As part of the registration, a customer account will be set up under your given first name, your e-mail address and your chosen password.

(1) We offer internet services, especially webhosting, domains as well as TeamSpeak and web-server for sale. The scope of services is based on the service package booked by you and the service description indicated on our website.

(2) The contract can be terminated by you at any time without observing a notice period. A disbursement of remaining credit is not possible.

(3) The contract may be terminated by us in writing (eg by e-mail) with a notice period of 7 days at the end of the respective prepaid period. If necessary, services already provided by you in advance will be refunded immediately in this case.

(4) The right to terminate without notice for good cause remains unaffected.

(1) The contract between you and us (PrePaid contract) has an indefinite term. The payment is made by you in advance for the prepaid period you want. If no further advance payment is made until the end of the respective prepaid period, the contract ends at the end of the prepaid period; an additional termination by you does not need.

(2) The contract can be terminated by you at any time without observing a notice period. A disbursement of remaining credit is not possible.

(3) The contract may be terminated by us in writing (eg by e-mail) with a notice period of 7 days at the end of the respective prepaid period. If necessary, services already provided by you in advance will be refunded immediately in this case.

(1) You must inform us immediately of any change to the data required for the performance of the contract. Passwords and other access data must be kept secret.

(2) Attempting to harm our servers (through attacks, scripts or corrupted modified files) is strictly prohibited.

1. Contract language, contract text storage

1.1. Contract language is German.

1.2. The complete contract text will not be saved by us. Before submitting the order via the online ordering system, the contract data can be printed out or electronically saved using the browser's print function. Once the order has been received by us, the order data, the legally required information for distance contracts and the general terms and conditions will be sent to you by e-mail.

1.3. In the case of requests for quotations outside the online ordering system, you will receive all contract data by e-mail as part of a binding offer that you can print out or save electronically.

2. Charge credit

2.1 The recharge of credit for the payment of products and services on the website www.instant-host.de is not refundable. Once charged, it can not be returned to your account.

3. Prices and payment methods

3.1 The prices quoted in the respective offers represent total prices. They include all price components including all applicable taxes.

3.2 You have the following payment options: Paypal, Paysafecard, Sofort Transfer, Prepayment

3.3 The payment entitlements under the contract are immediately due for payment.

3.4 You will receive an invoice from us by e-mail for the fees incurred in electronic form. At your request, we also issue an invoice in paper form.

4. Support

4.1 We offer you the possibility to contact us via email, phone (call), phone (Whatsapp Messenger), ticket, Skype and TeamSpeak.

Date: 20.04.18